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Customer Service Excellence

Turn customers into loyal fans. Master the service mindset, communication and empathy, handling complaints and difficult situations, and building the kind of service that grows a business through retention and referrals.

5 modules · 16 lessons · runnable · 16 lessons
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₦2,80080% OFF

₦14,000 save ₦11,200

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What you'll learn

  • Service mindset
  • Communication & empathy
  • Handling complaints
  • Loyalty & culture

Curriculum

5 modules · 16 lessons
Module 1The service mindset3 lessons
Why customer service mattersPreview
What great service looks like
Understanding customer expectations
Module 2Communication & empathy4 lessons
Active listening
Tone and empathy
Clear communication
Serving across channels
Module 3Handling problems4 lessons
Dealing with complaints
Difficult customers
Saying no and managing expectations
Turning problems into loyalty
Module 4Go further3 lessons
Proactive and personal service
Speed and follow-through
Self-service and tools
Module 5Build a service culture2 lessons
Standards and measuring
Where to go next

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